FAQ'S
Q: Where do the clothes ship from?
A: We source majority of our items from domestic vendors in the United States. Items will ship from several domestic warehouses including but not limited to Ohio, Florida, Illinois, North Carolina, Nevada, and California. Occasionally when stock is depleted domestically, several of our vendor partners will request our overseas manufacturing partners to ship the item for us directly to you at no additional cost.
Q: How long does it take to receive my order?
A: If your item is in stock, your order will ship within 2-7 business days. Custom graphic tees and tumblers will ship within 7-10 business days. Personalized items may take longer depending on vendor demand. Depending on where you are located and which warehouse the item(s) is shipping from, your carrier will either be FEDEX, UPS or USPS. Standard shipping is roughly 5-10 business days once the order is processed. Once an order leaves our warehouse, it is out of our control and any questions or concerns should be directed to the carrier used in your tracking email.
Q: If I order more than one item will they ship all together?
A: Because we use multiple vendor partners and multiple warehouses, there is a chance your items will all arrive separately. Don’t worry! There is no additional shipping charges for this and you will receive a tracking number for each package we have to send.
Q: Do you do returns or exchanges?
A: We do not accept exchanges due to the fast-moving pace of our inventory. However, you may return the item and place a new order for the item you need. We do accept returns, and you may read more about our return policy here: https://www.yellowhazel.com/pages/returns
Q: When are new items posted?
A: We aim to upload new items twice a week.
Q: Do items ever get restocked?
A: Occasionally you may see an exceptionally performing item get restocked, but we cannot guarantee it will happen. We base our restock criteria on initial sell-through and vendor availability. If an item sells well for us AND the vendor restocks it, we may reactivate it on the site. If not, it’s a “One and Done” item. Your best bet is to purchase it when you initially see it.
Q: Can I use multiple coupons on an order?
A: Only one coupon can be used at a time during checkout.
Q: How do I know what size to order?
A: We try our best to list generalized sizing information in each product description. If you have any question regarding sizing, please email us at customerservice@yellowhazel.com and we will be happy to assist you.
