Q: Where do the clothes ship from?
A: Majority of our items ship from several warehouses in California. Occasionally when stock is depleted, we will ask our warehouse partners overseas to ship the item for us directly to you at no additional cost.
Q: How long does it take to receive my order?
A: If your item is in stock, your order will ship within 2 business days. Depending on where you are located and which warehouse the item is shipping from, your carrier will either be UPS or USPS. Standard shipping is roughly 5-10 business days once the order is processed. Once an order leaves our warehouse, it is out of our control and any questions or concerns should be directed to the carrier used in your tracking email.
Q: Do you do returns or exchanges?
A: We do not accept exchanges due to the fast-moving pace of our inventory. However, you may return the item and place a new order for the item you need. We do accept returns, and you may read more about our return policy here: https://www.yellowhazel.com/pages/returns
Q: When are new items posted?
A: We aim to upload new items twice a week.
Q: Do items ever get restocked?
A: Occasionally you may see an exceptionally performing item get restocked, but we cannot guarantee it will happen. We base our restock criteria on initial sell-through and vendor availability. If an item sells well for us AND the vendor restocks it, we may reactivate it on the site. If not, it’s a “One and Done” item. Your best bet is to purchase it when you initially see it
Q: Can I use multiple coupons on an order?
A: Only one coupon can be used at a time during checkout.
Q: How do I know what size to order?
A: In each listing, we list all descriptions including sizing information.