Return Policy

Return Policy (V 2.0 5.23.23)

We totally understand that sometimes things just don’t work out. Please carefully review our Return/Exchange policy BEFORE sending your item(s) back.

Feel free to email us at with any questions.


  • Most items are accepted for return within 30 days of receipt, based on tracking information, for store credit only.
  • Product must be in brand new condition with all original tags attached and must be free from all stains, odors, and/or external debris. Items cannot be washed, altered, or worn. Shoes must be in their original condition and must be returned in their original box. Shoe boxes must be placed in another box or mailer bag. (I.e., you cannot tape the shoe box closed and put a label on it). Items are inspected upon return, and Yellow Hazel reserves the right to decline returns that do not meet the above requirements.
  • Tumblers
    • Tumblers that arrive to the customer damaged MUST BE REPORTED TO within 3 days of receipt of package.
    • Once communication is established, items are eligible for replacement at no cost to the customer.
    • All reasonable and possible attempts will be made to provide an exact replacement. If the item is no longer in stock, a like-for-like replacement will be offered. Should the customer choose to upgrade the cost difference between the damaged item and the upgrade will be invoiced less all shipping charges.
    • ALL tumblers must be returned in unwashed/unused condition.
    • Unless otherwise damaged, tumblers must be packaged in appropriately sized boxes with filling to prevent damage during return transit.
    • Personalized tumblers are NOT eligible for return unless damaged during original transit.
  • All products will be returned at the original cost listed on the emailed receipt/invoice.
  • The customer is responsible for all return shipping charges and shipping charges will be deducted from the total return amount.
    • Exceptions may be made under extenuating circumstances and only after proper communication and documentation with representatives at Yellow Hazel.
  • Coupon, discount, promotional, and sale pricing will be forfeited upon return of item(s).
  • The following items are FINAL SALE: All personalized items, Hats/Headwear, Jewelry, Swimwear, Bralettes, Sports Bras, Bodysuits, Socks, Gift Cards, and items purchased with a 25% or higher discount. Other items may also be final sale when noted. NO RETURNS OR STORE CREDIT WILL BE HONORED FOR THESE ITEMS.
  • Unapproved items will be returned at your expense.
  • Currently, we DO NOT offer even exchanges.

To initiate a return and receive a pre-paid label please email with your full name, order number, item(s) you are requesting to return, and reason for return.

  • Items must be postmarked* for return within 30 days of original receipt.
  • Return credit will be processed within 14 business days of receipt of item(s). You will receive a reply to your initial email once your return has been processed.
    • Once processed, the timing of funds deposited to your account is dependent on your financial institution.
  • If the tracking you received upon shipping your return shows that it was delivered more than 14 business days ago, please let us know and we can investigate it for you. Otherwise, we ask for your patience as we are a small team. We will get that return processed for you as soon as we can!
  • We DO NOT process returns on weekends or holidays.


*Postmarked means being scanned in at the carrier. Just creating a label does not count.

If your order is delayed 7+ days by the carrier, please contact

We are not responsible for incorrect shipping addresses or lost/stolen packages. You must file a claim with the carrier or call them to attempt to locate your package.


This return policy is effective as of May 23, 2023


  • Please inspect all items within 3 days of receipt and contact with any concerns. Attach photos if possible.
  • If it has been longer than 3 days or tags have been removed, item(s) become ineligible for return.
  • If item(s) have been washed, worn, or altered they become ineligible for return. Please follow washing instructions on each individual garment as Yellow Hazel is not responsible for improper care or handling.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and you will need to follow standard return procedures if you are unhappy with the look of your item(s).


This damage and defective policy is effective as of May 23, 2023



  • Currently, we do not accept exchanges due to the fast-moving nature of our product.
  • Please contact with any questions. We are always happy to help find a solution to sizing issues.

This exchange policy is effective as of May 23, 2023


  • Orders cannot be canceled, changed, or modified after checkout.

This cancellation/modification policy is effective as of July 22, 2022



  • Currently, we do not offer price adjustments.

This price adjustment policy is effective as of July 22,2022

One of our biggest goals at Yellow Hazel is customer satisfaction. We will do everything we can to assure all customers are happy with their purchase as our policy allows. Thank you for shopping with us and we hope to see you again soon!